The Care Certificate

By the end of this course, you will:

• Understand what the Care Certificate is and how it is assessed.
• Understand your role in your health or social care setting, how to work with others, and how to work in ways agreed with your employer.
• Know how to create and agree on a personal development plan, and the benefits of doing so.
• Understand your duty of care and how to respond to dilemmas, complaints, incidents, errors, near misses, confrontation, and difficult situations that arise.
• Know what is meant by diversity, equality, inclusion, and discrimination, and how to ensure you are working in an inclusive way for everyone.
• Understand the person-centred values and how to work in a person-centred way to support every individual.
• Understand the importance of effective communication and how to meet the specific language and communication needs, wishes, and preferences of every individual.
• Be able to explain the principles of privacy and dignity in care, including how to maintain an individual’s dignity and encourage active participation in their care.
• Be aware of the principles of hydration, nutrition, and food safety, and ensure that individuals have access to food and fluids in accordance with their care plan.
• Have an awareness of mental health, dementia, and learning disabilities, what is meant by capacity, and how to make adjustments for individuals with these conditions.
• Know what constitutes abuse and how to safeguard adults, including how to reduce the likelihood of abuse and respond to any concerns or disclosures.
• Know how to safeguard children and how this responsibility relates to health and social care.
• Understand how basic life support is carried out and how it differs for adults, children, and infants.
• Understand responsibilities for health and safety in your workplace, including for moving and assisting service users, medication and healthcare, hazardous substances, fire safety, working securely, managing stress, risk assessments, and how to respond to accidents and ill health.
• Know your responsibilities for recording, storing, and sharing information, how to keep records up to date and accurate, and the requirement for secure handling of information and reporting poor practice.
• Understand your responsibilities for infection prevention and control, including the importance of personal protective equipment and how and when to use it.